# Where to get help for gambling problems in Spain

> In a crisis, call 024, Spain's free suicide-prevention line, open 24 hours a day, or 112 in an emergency. For gambling problems, FEJAR's free, confidential helpline is 900 200 225, Jugadores Anónimos answers 670 691 513 around the clock, and registering in the RGIAJ, Spain's national self-exclusion register, bars you from online gambling at every licensed operator; it's free and can be cancelled only after six months. Licensed sites must also offer deposit limits, session limits, reality checks and their own self-exclusion.

- URL: https://safebet.ai/es/guides/gambling-help-spain/
- Markdown version: https://safebet.ai/es/guides/gambling-help-spain/index.html.md
- Last updated: 2026-10-01 (re-checked when an operator changes its terms or a regulator or court acts)
- Author: SafeBet.ai Research Team (SafeBet.ai)
- Editorial policy and advertiser disclosure: https://safebet.ai/editorial-policy/

## Key takeaways

- In a crisis, call 024, Spain's free suicide-prevention line, open 24 hours a day, 365 days a year; in an emergency, call 112.
- FEJAR's free, anonymous and confidential helpline is 900 200 225; Jugadores Anónimos has a 24-hour line on 670 691 513.
- Registering in the RGIAJ, Spain's national self-exclusion register, bars you from online gambling at every licensed operator; it's free, lasts indefinitely and can be cancelled only after six months.
- Licensed operators cap deposits by default at €600 a day, €1,500 a week and €3,000 a month; joint limits across all operators of €700, €1,750 and €3,300 (per four weeks) apply from March 25, 2027.
- Licensed sites must show a "Juego más seguro" (safer gambling) link and offer casino session limits, reality checks at least every 60 minutes, their own self-exclusion and a free helpline.
- Unlicensed sites don't check the RGIAJ and aren't bound by Spain's limits.

> If you're thinking about suicide or are in crisis, call **024**, Spain's free suicide-prevention line, open 24 hours a day, 365 days a year. In an immediate life-threatening emergency, call **112**. This guide is general information, not medical advice.

## Where can you get help right now?

Several free services can help today. In a crisis, call 024 or 112. For gambling problems, call the free, confidential helpline of the Spanish Federation of Rehabilitated Gamblers (Federación Española de Jugadores de Azar Rehabilitados, FEJAR) on 900 200 225, or the 24-hour line of Jugadores Anónimos (Gamblers Anonymous) on 670 691 513.

| Service | How to reach it | What it offers |
|---|---|---|
| 024 (Ministry of Health) | Call 024, or use its online chat or sign-language video service | Free, confidential suicide-prevention line, 24 hours a day, 365 days a year |
| 112 | Call 112 | Emergencies, including an imminent risk to life |
| FEJAR | Call 900 200 225 (free) | Anonymous, confidential help and information; help applying for self-exclusion |
| Jugadores Anónimos | Call 670 691 513 (24 hours) | Peer-support meetings, locally and on Zoom |

## Helplines and support groups

- **FEJAR** describes its line as "totalmente anónimo, gratuito y confidencial" (completely anonymous, free and confidential); its website doesn't state opening hours. FEJAR also offers online therapy to members of its associations.
- **Jugadores Anónimos** holds a Zoom meeting on Tuesdays from 19:00 to 20:30. Local groups, some with their own 24-hour numbers, are listed on its website.
- **The regulator's directory.** As of October 1, 2026, Spain's gambling regulator, the Directorate General for the Regulation of Gambling (Dirección General de Ordenación del Juego, DGOJ), lists [191 help organizations](https://www.ordenacionjuego.es/participantes-juego/juego-autorizado/enlaces-interes/instituciones) by region and type, including an English-language Jugadores Anónimos meeting in Mijas Costa (Málaga).
- **Health services.** The DGOJ recommends seeing health services if you recognize risky behavior; start with your family doctor.

## Self-exclusion: the RGIAJ

Registering in the RGIAJ (Registro General de Interdicciones de Acceso al Juego), Spain's national self-exclusion register, bars you from online gambling at every operator licensed in Spain. It's free and indefinite, and you can ask to cancel it only after six months.

According to the DGOJ, it also applies to in-person casinos, bingo halls and betting shops where regional rules require an ID check, and to state lotteries when a prize is paid, where their rules provide for it. Licensed operators must suspend your account, and you can withdraw your balance and pending winnings free of charge.

### How to register

Anyone can register voluntarily; nobody can register someone else without a final court judgment. You'll need the standard form, completed and signed, and an identity document (DNI, NIE or passport or, for foreign nationals, an ID card from their own country). There are three routes:

1. **Online**, at the DGOJ's electronic office (sede electrónica), with an electronic certificate.
2. **In person**, at any public-administration registry office (including post offices and Spanish consulates and embassies), at a gaming venue's admissions desk, or at a Policía Nacional station.
3. **By app.** The DGOJ's [RGIAJ page](https://www.ordenacionjuego.es/participantes-juego/juego-seguro/rgiaj) names an Android app, "DNIe autoprohibidos", which needs an electronic ID card (DNIe 3.0) and a phone with NFC. As of October 1, 2026, the DGOJ's FAQ says a new app is pending, so check that page first.

| | What the DGOJ says |
|---|---|
| Cost | Free to register and to cancel |
| When it takes effect | Online, in about one to two hours; at in-person venues, once the regional gaming authorities download the update |
| How long it lasts | Indefinitely |
| Cancelling | Possible six months after registration, only through the DGOJ |
| Questions | dgoj.interdicciones@ordenacionjuego.gob.es or 91 425 08 11 |

Each licensed site must also offer its own self-exclusion ("autoexclusión") from its home page. It takes effect within 48 hours, needs no reasons or call to customer service, and can't be reversed during the period you choose, although periods longer than six months can be reversed after six.

## Deposit limits

Every licensed operator caps your deposits by default at €600 a day, €1,500 a week and €3,000 a month. From March 25, 2027, joint limits across all operators will apply too, under Royal Decree 520/2026.

| | Per operator (in force) | Across all operators (from March 25, 2027) |
|---|---|---|
| Day | €600 | €700 |
| Week | €1,500 | €1,750 |
| Month or four weeks | €3,000 a month | €3,300 per four weeks |
| Lowering a limit | Immediate | Immediate |
| Raising or removing a limit | After passing the DGOJ's responsible-gambling tests and three months without risky behavior; applies within three days; once every three months at most | Via the DGOJ's system, after three business days; no new increase for three months |

The per-operator limits stay in place alongside the joint ones, and licensed operators may not let you gamble on credit.

## What licensed sites must offer

Under Royal Decree 176/2023 on safer gambling environments, every licensed site must provide:

- **A "Juego más seguro" (safer gambling) link** on its home page, with information on risks, self-exclusion, deposit limits, at least one help organization, public health services, a self-assessment test and a helpline.
- **A free safer-gambling helpline**, at least in Spanish.
- **Session limits for casino games:** before each session, you set a maximum time and a maximum net loss, which can't be preset or saved; you're warned before you reach them, and the session ends when you do.
- **Reality checks** at least every 60 minutes, showing time played, amounts wagered and net losses.
- **No near-miss messages** such as "Casi acertaste" ("you almost won") after a loss.
- **A monthly activity summary** on request, covering logins, deposits, history, spending and limit changes.

### Intensive play and risk alerts

The decree defines "intensive play" as net losses of €600 or more a week for three weeks in a row, or €200 if you're 25 or younger. The operator must then send you a specific message within 24 hours and monthly summaries by email, and stop accepting your credit-card deposits.

Operators must also run risk-detection systems. If you're flagged, you must respond within 72 hours or your play is suspended, and you get no promotions, VIP treatment, commercial emails or credit-card payments.

These protections apply only at licensed sites. Unlicensed sites don't check the RGIAJ, and the DGOJ warns they lack identity checks and controls to keep out minors and self-excluded people.

## Warning signs

A gambling problem is about the effect on your life, not just the amount you spend. The DGOJ's [page on risk behavior](https://www.ordenacionjuego.es/participantes-juego/juego-seguro/comportamientos-riesgo) lists the American Psychiatric Association's criteria and two self-assessment questionnaires (SOGS and NODS). Common warning signs include:

- needing to gamble with more money to feel the same excitement;
- feeling restless or irritable when you try to cut down, or failing to cut down again and again;
- thinking about gambling much of the time;
- gambling when you feel stressed, anxious or low;
- chasing losses: gambling more to win back what you've lost;
- lying to family or friends about how much you gamble;
- putting a relationship, job or studies at risk;
- relying on others to get you out of money trouble caused by gambling.

If an operator tells you that you've reached "intensive play" or asks you to respond to a risk alert, treat that as a warning sign too.

## Practical steps

1. **Talk to someone today.** Call FEJAR on 900 200 225 or Jugadores Anónimos on 670 691 513, or see your doctor.
2. **Self-exclude.** Use each site's own self-exclusion and register in the RGIAJ to cover every licensed operator at once.
3. **Lower your deposit limits.** Reductions apply immediately.
4. **Look at the numbers.** Ask each operator for your monthly activity summary to see what you've deposited and lost.
5. **Stay away from unlicensed sites**, including prediction markets, which aren't licensed in Spain; see [are prediction markets legal in Spain](https://safebet.ai/es/guides/are-prediction-markets-legal-in-spain/).
6. **Protect your money.** Don't borrow to gamble, keep money for bills separate, delete gambling apps, and consider asking someone you trust to help manage your finances.

## Help for family members

If someone close to you is struggling, you can't register them in the RGIAJ yourself: registration is voluntary, and a third party can do it only with a final court judgment. You can still help:

- Talk to them without judgment, and point them to FEJAR (900 200 225), Jugadores Anónimos or their doctor.
- Contact these organizations, or those in the DGOJ's directory, for information.
- Protect your own finances: don't take on their gambling debts without a plan, and keep shared accounts under control.
- If you fear for their safety, call 112 in an emergency; 024 is the free suicide-prevention line, open 24 hours a day.

## The bottom line

In a crisis, call 024, free and open 24 hours a day, or 112 in an emergency. For gambling problems, call FEJAR's free line on 900 200 225 or Jugadores Anónimos' 24-hour line on 670 691 513. The RGIAJ bars you from online gambling at every licensed operator, takes effect online in about one to two hours, costs nothing and can be cancelled only after six months. Licensed sites must also apply default deposit limits and offer session limits, reality checks and their own self-exclusion. See also [how gambling winnings are taxed in Spain](https://safebet.ai/es/guides/gambling-taxes-spain/) or all our [Spain guides](https://safebet.ai/es/guides/).

## Frequently asked questions

### What is the gambling helpline number in Spain?

FEJAR's free, anonymous and confidential helpline is 900 200 225, and Jugadores Anónimos has a 24-hour line on 670 691 513. In a crisis, call 024, the free suicide-prevention line, open 24 hours a day, or 112 in an emergency.

### How do I self-exclude from gambling in Spain?

Register in the RGIAJ, Spain's national self-exclusion register: online at the DGOJ's electronic office with an electronic certificate, in person at a public registry office (including post offices), a gaming venue or a Policía Nacional station, or with the app named on the DGOJ's RGIAJ page. It's free, takes effect online in about one to two hours and bars you from online gambling at every licensed operator.

### Can I cancel my RGIAJ registration?

Yes, but only after six months. Registration lasts indefinitely, and you can ask the DGOJ to cancel it once six months have passed since you registered; cancelling is free.

### What are the default deposit limits in Spain?

Each licensed operator caps deposits by default at €600 a day, €1,500 a week and €3,000 a month. From March 25, 2027, joint limits across all operators of €700 a day, €1,750 a week and €3,300 per four weeks will also apply. You can lower your limits immediately.

### Can I register a family member in the RGIAJ?

Not on your own. Registration is voluntary, and a third party can register someone only with a final court judgment. You can encourage them to call FEJAR on 900 200 225 or to register themselves.

### Does the RGIAJ block unlicensed sites?

No. It applies to operators licensed in Spain, which must check it. Unlicensed sites, including prediction markets, aren't covered, and the DGOJ warns they lack Spanish safeguards such as controls on self-excluded people. See [are prediction markets legal in Spain](https://safebet.ai/es/guides/are-prediction-markets-legal-in-spain/).

## Sources

1. [Línea 024 de atención a la conducta suicida](https://www.sanidad.gob.es/linea024/home.htm) — Ministerio de Sanidad, accessed 2026-10-01
2. [Registro General de Interdicciones de Acceso al Juego (RGIAJ)](https://www.ordenacionjuego.es/participantes-juego/juego-seguro/rgiaj) — Dirección General de Ordenación del Juego (DGOJ), accessed 2026-10-01
3. [Preguntas frecuentes (FAQ)](https://www.ordenacionjuego.es/preguntas-frecuentes) — Dirección General de Ordenación del Juego (DGOJ), accessed 2026-10-01
4. [Límites de depósito](https://www.ordenacionjuego.es/participantes-juego/juego-seguro/limites-deposito) — Dirección General de Ordenación del Juego (DGOJ), accessed 2026-10-01
5. [Real Decreto 520/2026, de 24 de junio](https://www.boe.es/buscar/doc.php?id=BOE-A-2026-13762) — Boletín Oficial del Estado (BOE), 2026-06-25
6. [Real Decreto 176/2023, de 14 de marzo, por el que se desarrollan entornos más seguros de juego (consolidated text)](https://www.boe.es/buscar/act.php?id=BOE-A-2023-6735) — Boletín Oficial del Estado (BOE), accessed 2026-10-01
7. [FEJAR (Federación Española de Jugadores de Azar Rehabilitados)](https://fejar.org/) — FEJAR, accessed 2026-10-01
8. [Jugadores Anónimos](https://www.jugadoresanonimos.org/) — Jugadores Anónimos, accessed 2026-10-01
9. [Juego seguro en España: help organizations](https://www.ordenacionjuego.es/participantes-juego/juego-autorizado/enlaces-interes/instituciones) — Dirección General de Ordenación del Juego (DGOJ), accessed 2026-10-01
10. [Comportamientos de riesgo](https://www.ordenacionjuego.es/participantes-juego/juego-seguro/comportamientos-riesgo) — Dirección General de Ordenación del Juego (DGOJ), accessed 2026-10-01